Got some questions?

Here are some common questions and answers about NightQuarter!

For any further information, feel free to get in touch!

WHAT ARE YOUR OPENING HOURS?

NightQuarter is always open from 4pm-10pm every Friday and Saturday.

The NightQuarter markets are always* open on Friday and Saturday between 4pm-10pm. If there is a ticketed event advertised in The Paddock, this does not impact the opening hours of the markets. All food stalls, market stalls, three bars and three live music stages are always accessible on Friday & Saturday from 4pm-10pm.

*NightQuarter sometimes opens on other days, which will be advertised on our website and social media.

*If there is a severe weather event, NightQuarter may not open for the safety of our vendors and patrons.

*NightQuarter may be closed on Christmas day if it falls on a Friday or Saturday.

WHO CAN COME TO NIGHTQUARTER?

NightQuarter is all ages! Everyone is welcome.

Kids 12 and under have free entry.

There are restricted areas on site where minors need to be accompanied by a legal guardian, 25 years and over.

CAN WE BRING PETS?

We love our pets too, but for health and safety reasons, no pets are allowed at NightQuarter. Guide dogs and service dogs are an exception.

IS THERE AN ADMISSION FEE?

A small $3 entry fee will be taken to contribute to security, cleaning and regular entertainment in every effort to offer guests the utmost comfort and safety.

Kids 12 and under have free entry.

NightQuarter proudly supports the Starlight Children’s Foundation. Funds raised will assist the Starlight Children’s Foundation in brightening the lives of seriously ill and hospitalised children

IS THERE PARKING?

Free parking is available at the Helensvale Westfield. There are over 2,000 parking spaces at Westfield where NightQuarter customers can park free of charge.

WHAT ARE THE PUBLIC TRANSPORT OPTIONS?

TRAIN
Catch the train and get off at the Helensvale Train Station, all you have to do is cross the road! Trains depart regularly in both directions until after midnight. Check the Translink website to plan your journey. The station is serviced by the Gold Coast Line (Varsity Lakes – All stations) and the Airport Line (Brisbane City & Airport – Express Beenleigh to Park Road, stopping Loganlea and Altandi).

BUS
The Translink Helensvale Bus Stop is directly across the road, and provides seven (A to G) bus stops. There is an additional bus stop close by (300028) on Town Centre Drive, which is serviced by the following routes: 700, 704, 705, 709, 740 and 777. Buses run regularly, and depart after 10pm on Friday and Saturday nights. Check the Translink website to plan your journey.

UBER
Download the Uber app and get your first ride to NightQuarter free using the code ‘NIGHTQUARTER’

LIGHT RAIL
The G:link will soon be available to Helensvale connecting from Surfers Paradise and Broadbeach.

IS THERE A PARENTS ROOM?

Yes, there is a Parents Room. The Parents Room is located near the entrance of NightQuarter, behind the ATM. Please note that this is a container based facility, so space is limited.

IS THERE AN ATM IN THE VENUE?

Yes, there are ATMs provided at the entrance and in The Backyard.

WHAT IS YOUR MINORS POLICY?

NightQuarter is a family friendly venue, however there are some licensed areas on site that have restricted access for minors. These areas are considered 18+. Minors are permitted only with a parent or legal guardian who is over the age of 25.

A legal guardian is a responsible adult. A ‘responsible adult’ is either a parent, a step-parent or guardian over the age of 25 who has ‘parental rights, duties and responsibilities’ in relation to the minor. A responsible adult must actively supervise the minor at all times.

Licensed areas include The Paddock, Tapas Street and The Backyard.

WILL FIRST AID BE AVAILABLE?

Yes, there is a dedicated first aid station on site, just inside the entry, with qualified first aid officers.

WHERE SHOULD I STAY IN THE LOCAL AREA?

The Gold Coast has many amazing hotels and resorts. We highly recommend QT Hotel in Surfers Paradise for a unique, designer hotel experience or InterContinental Sanctuary Cove Resort with a marina and golf course, creating a luxurious holiday feel.

WHAT ITEMS ARE NOT ALLOWED INTO THE AREA?

Alcohol brought in from outside

Illegal drugs

Glass

Cans and metal water bottles

Fireworks, flares, fire twirling paraphernalia (sticks, balls etc)

Skateboards

Boogie boards

Milk/bread crates

Chairs (folding, portable, camping)

Anything studded (i.e. belts, wristbands etc)

Weapons of any kind

Containers of liquid fuel

Laser lights

Water pistols

Protest paraphernalia and banners

Any other items considered illegal or dangerous

Strictly no animals (with the exception of service or assistance animals, such as guide dogs)

 

I HAVE A DISABILITY, CAN YOU HELP ME?
Yes, of course!

Please make yourself known at the entry to security and staff.  We can assist you with seating if you are attending an event.Our goal at NightQuarter is to provide barrier-free access and to make the site and the experiences we offer accessible to all. We provide a range of access services for people with physical disabilities.

The entrances to the site and The Paddock, Tapas St, Depot Deck and The Backyard are all wheelchair accessible.

There are accessible toilet facilities available just inside both main entry points.

Accessible seating is available on The Depot deck for ticketed events. Please make yourself known at the front entry so we may assist you with the seating.

There are 5 designated accessible parking spaces on Main Street outside of the Westfield entrance. RMS permit is required. There is a back entrance where a vehicle can drop you off. Please call our site number on 1800 264 448 to get the Site Manager to assist your entry.

Service Animals are welcome inside the venue.

 

HOW DO I APPLY FOR A MARKET STALL?

To apply, simply visit our Vendor Application page and complete the contact form to let us know a little about yourself and the product or service that you want to provide.

Apply Here

HOW DO MUSICIANS AND PERFORMERS APPLY TO PERFORM?

If you’re looking for an opportunity to perform on Friday and Saturday nights, we want to hear from you! From high profile bands, to singer songwriters, to buskers, we have an opportunity for you! Simply fill out our Artist Application form online.

Apply Here

WHAT ARE YOUR MANAGEMENT PLANS FOR LOCAL RESIDENTS?

We have undertaken extensive studies and consulted with the local council to ensure we reduce any impact to local residents. The site has been designed to minimise the noise and traffic impact on the local community. All amplified noise will cease at 10pm and not exceed council approved sound restrictions at any time. Regular readings will be taken by our sound engineers. Public transport is highly accessible and over 2,000 car spaces are available to customers to avoid parking issues in the nearby streets. Free buses will be provided for patrons after the event, to travel on to a local licensed venue.
Our team will be responsible for checking the surrounding area for litter after NightQuarter closes each night.

 

If you are a local resident with any concerns, please call our hotline at any time to discuss these issues.

Contact us on 1800 264 448.

IS SMOKING PERMITTED ON SITE?

Yes, there are three designated smoking areas on site. Smoking is prohibited outside of these areas.

HOW DO I APPLY FOR A JOB AT NIGHTQUARTER?

We are always on the lookout for great staff to join the team! We have positions available for bar, retail and market staff. To apply, head to our Jobs Page.

CAN I GET A REFUND ON EVENT TICKETS?

No. There are no refunds on tickets. Incorrect purchases DO NOT qualify for a refund. When special circumstances apply, please contact us on hello@nightquarter.com.au to discuss.

LIVE MUSIC EVENTS FAQ

WHAT IS NIGHTQUARTER?

NightQuarter is a night market and a live music space set on a one hectare block in Helensvale. It opens every Friday and Saturday night from 4pm-10pm. The live music space, called The Paddock, is located at the rear of the NightQuarter markets under a large undercover hanger. The NightQuarter markets open regardless of whether there is an event on in The Paddock. Sometimes The Paddock is closed, or has exclusive access for ticket holders only.

The NightQuarter markets are home to over 100 different vendors, including 60 food and dessert vendors, so make sure you make a night of it and grab some delicious food when you come to a show at NightQuarter.

WHEN DOES THE LIVE MUSIC START?

Standard set times for live music in The Paddock is as follows:

4:00pm: Doors open

6:00pm: Live music starts

10:00pm: Doors close

Note that times are specific to each event and change accordingly. Set times will not be released for the events in The Paddock, as they are subject to change. We recommend planning to arrive by 6pm so you don’t miss any of the show.

IS THERE FOOD & DRINK AVAILABLE?

Yes. The NightQuarter markets are home to over 60 different food and dessert vendors. You will find cuisines from all over the world, from American barbecue to Turkish gozleme, to desserts of all varieties. It is the perfect place to come for a ‘dinner and show’. Make sure you allow extra time to explore the night markets and all the food options while you are at the venue.

The Paddock features three bars, with craft beers, wines and spirits available, as well as soft drinks and juices. There are an additional three bars in the NightQuarter markets for you to enjoy.

 

WHAT DO I DO WHEN I AM HAVING TROUBLE PURCHASING MY TICKET?

Oztix is our ticketing provider, if you are having any issues with your ticket or the ticket buying process, we recommend getting in contact with them. You can visit their FAQ page here, or use the contact us form or by phone on 1300 762 545.

 

DO I HAVE TO PRINT MY TICKET?

Although we can scan your PDF ticket on your phone, we highly recommend that you print your ticket and bring it with you to the event. This allows the entry line to move much more efficiently, and we thank you for your assistance.

CAN MINORS AND KIDS ATTEND LIVE IN THE PADDOCK EVENTS?

Ticketed events in the Paddock are strictly 18+. Minors are not permitted.

If there is not a ticketed event, minors can enter the Paddock with a legal guardian who is over the age of 25 years.

The Gallery balcony (VIP space) is always 18+ only.

WHAT'S INCLUDED IN THE VIP HOSPITALITY PACKAGE?

The VIP Hospitality package gives you access to ‘The Gallery’ VIP Balcony that overlooks both the stage and the crowd below. VIP tickets are always limited to ensure that you have a comfortable experience. There is stool seating provided (although seating is not allocated and you are not guaranteed a seat), and also booth seating at the back of the balcony.

The VIP package includes food from the NightQuarter market vendors delivered to you on platters on in grazing boxes. There is also a dessert station to end your night on a sweet note.

You will be given three drink tickets on arrival which can be redeemed in The Gallery bar for beer, wine or soft drink of your choice at any point during the event.

Note: VIP Packages can change for each event, this is subject to change.

CAN I BUY A TICKET AT THE DOOR ON THE NIGHT?

Unless an event is sold out prior, there will be a ticket booth available on the night for the on-site purchase of tickets. We release a handful of door tickets that can be purchased here, but to avoid disappointment, it is better to purchase online in advance.

HOW DO I GET A REFUND?

All tickets purchased are non-refundable or non-transferable. This means we are unable to process refunds on tickets. Tickets must be treated like cash, if they are lost or stolen there is no recourse for a refund. If a show has been cancelled by the promoters, Oztix will email you explaining this and the card used to make the purchase will be automatically refunded.

WHAT ITEMS CAN'T I BRING INTO THE EVENT?

•  Video cameras, professional recording devices or cameras with removable lenses are not permitted.

• Weapons or items that are deemed unsafe by our security team are not permitted

• Chairs

•  Dogs

• Beverages

• Alcohol

• Drugs

• Food

• Umbrellas

WHAT IS THE DRESS CODE?

While there is no specific dress code for NightQuarter, closed in shoes are highly recommended. Thongs and open shoes are worn at your own risk. Patrons without shirts will not be allowed in, or will be asked to leave.

IS THERE SEATING AVAILABLE?

There is some seating available around the outside perimeter of the venue, however it is first in best dressed. Bring your dancing shoes!

IS THERE DISABLED ACCESS/ VIEWING?

The site is flat, with the floor constructed from stabilised paving and some astroturf. There are clear walkways with ramps the bar at the back of The Paddock. The VIP area in The Paddock has stair access only.

If you are attending a ticketed event and you have a disability, please come through the VIP line and inform staff/ security of any disability that may affect your enjoyment of the event. We will brief you on disability services on site, including toilets and access ramps. We can provide you with an on-site contact to ensure your comfort at the event. If you have specific requirements, please get in touch with us.

IS THERE PARKING AVAILABLE?

There are 2000+ car spaces available at the Helensvale Westfield, adjacent to NightQuarter.

Be responsible and nominate a designated driver! We want you and everyone on the roads to have a safe night out.  Even if you are a little over the limit you are twice as likely to crash. Do not drink and drive.

For more information about how to get to NightQuarter, visit our Location page.

HOW DO I GET THERE USING PUBLIC TRANSPORT?

NightQuarter has become a destination for major live music events on the Gold Coast. As a part of our commitment to creating excellent live music experiences, we are introducing free travel on public transport for ticket holders to shows at NightQuarter as you travel to the event.

The free travel offer will apply to all ticketed events announced after September 21st, 2017.

Show your event ticket on the day of the event to receive free travel on the public transport service you are using. Passengers travelling on the G:Link will have to transfer onto TransLink scheduled bus services at Gold Coast University Hospital to complete the journey.

NightQuarter is easy to get to. We are located across the road from the major Helensvale transit centre which includes a bus interchange and heavy rail station. Free travel on public transport makes it easier for you to enjoy a night out at NightQuarter live ticketed events.

The free travel is on Queensland Rail City Network services, Surfside Buslines services and G:Link light rail services only.

To plan your journey visit the TransLink website – Translink@translink.com.au

For more information on specific public transport services, visit our Location page.

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