Got some questions?

Here are some common questions and answers about NightQuarter!

For any further information, feel free to get in touch!

What are your opening hours?

NightQuarter is always open from 4pm-10pm every Friday and Saturday.

The NightQuarter markets are always* open on Friday and Saturday between 4pm-10pm. If there is a ticketed event advertised in The Paddock, this does not impact the opening hours of the markets. All food stalls, market stalls, three bars and three live music stages are always accessible on Friday & Saturday from 4pm-10pm.

*NightQuarter sometimes opens on other days, which will be advertised on our website and social media.

*If there is a severe weather event, NightQuarter may not open for the safety of our vendors and patrons.

*NightQuarter may be closed on Christmas day if it falls on a Friday or Saturday.

Who can come to NightQuarter?

NightQuarter is all ages! Everyone is welcome.

Kids 12 and under have free entry.

There are restricted areas on site where minors need to be accompanied by a legal guardian, 25 years and over.

Can we bring pets?

We love our pets too, but for health and safety reasons, no pets are allowed at NightQuarter. Guide dogs and service dogs are an exception.

Is there an admission fee?

A small $3 entry fee will be taken to contribute to security, cleaning and regular entertainment in every effort to offer guests the utmost comfort and safety.

Kids 12 and under have free entry.

NightQuarter proudly supports the Starlight Children’s Foundation. Funds raised will assist the Starlight Children’s Foundation in brightening the lives of seriously ill and hospitalised children

Is there parking?

Free parking is available at the Helensvale Westfield. There are over 2,000 parking spaces at Westfield where NightQuarter customers can park free of charge.

What are the public transport options?

TRAIN
Catch the train and get off at the Helensvale Train Station, all you have to do is cross the road! Trains depart regularly in both directions until after midnight. Check the Translink website to plan your journey. The station is serviced by the Gold Coast Line (Varsity Lakes – All stations) and the Airport Line (Brisbane City & Airport – Express Beenleigh to Park Road, stopping Loganlea and Altandi).

BUS
The Translink Helensvale Bus Stop is directly across the road, and provides seven (A to G) bus stops. There is an additional bus stop close by (300028) on Town Centre Drive, which is serviced by the following routes: 700, 704, 705, 709, 740 and 777. Buses run regularly, and depart after 10pm on Friday and Saturday nights. Check the Translink website to plan your journey.

UBER
Download the Uber app and get your first ride to NightQuarter free using the code ‘NIGHTQUARTER’

Is there a Parents Room?

Yes, there is a Parents Room. The Parents Room is located in the Kids’s Carnival. Please note that this is a container based facility, so space is limited.

Is there an ATM in the venue?

Yes, there are ATMs provided at the entrance and towards the back of the venue near the entrance to The Paddock

What is your minors policy?

NightQuarter is a family friendly venue, however there are some licensed areas on site that have restricted access for minors. These areas are considered 18+. Minors are permitted only with a parent or legal guardian who is over the age of 25.

A legal guardian is a responsible adult. A ‘responsible adult’ is either a parent, a step-parent or guardian over the age of 25 who has ‘parental rights, duties and responsibilities’ in relation to the minor. A responsible adult must actively supervise the minor at all times.

Licensed areas include The Paddock, Tapas Street and The Backyard.

Will first aid be available?

Yes, there is a dedicated first aid station on site, just inside the entry, a qualified paramedic on site at all times and first aid certified staff.

Where should I stay in the surrounding area?

The Gold Coast has many amazing hotels and resorts. We highly recommend QT Hotel in Surfers Paradise for a unique, designer hotel experience.

What items are not allowed into the area?

Alcohol brought in from outside

Illegal drugs

Glass

Cans and metal water bottles

Fireworks, flares, fire twirling paraphernalia (sticks, balls etc)

Skateboards

Boogie boards

Milk/bread crates

Chairs (folding, portable, camping)

Anything studded (i.e. belts, wristbands etc)

Weapons of any kind

Containers of liquid fuel

Laser lights

Water pistols

Protest paraphernalia and banners

Any other items considered illegal or dangerous

Strictly no animals (with the exception of service or assistance animals, such as guide dogs)

 

I have a disability, can you help me?
Yes, of course!
Please make yourself known at the entry to security and staff.  We can assist you with seating if you are attending an event.  We have ramps, wide pathways and disabled toilets.  Call 1800 264 448 beforehand if you have any specific needs.

For further information regarding access, parking, toilet locations, on-site contact details etc, please get in touch with us.

How do I apply for a market stall?

To apply, simply visit our Vendor Application page and complete the contact form to let us know a little about yourself and the product or service that you want to provide.

Apply Here

How do performers and musicians apply to perform?

If you’re looking for an opportunity to perform on Friday and Saturday nights, we want to hear from you! From high profile bands, to singer songwriters, to buskers, we have an opportunity for you! Simply fill out our Artist Application form online.

Apply Here

What are your management plans for local residents?

We have undertaken extensive studies and consulted with the local council to ensure we reduce any impact to local residents. The site has been designed to minimise the noise and traffic impact on the local community. All amplified noise will cease at 10pm and not exceed council approved sound restrictions at any time. Regular readings will be taken by our sound engineers. Public transport is highly accessible and over 2,000 car spaces are available to customers to avoid parking issues in the nearby streets. Free buses will be provided for patrons after the event, to travel on to a local licensed venue.
Our team will be responsible for checking the surrounding area for litter after NightQuarter closes each night.

 

If you are a local resident with any concerns, please call our hotline at any time to discuss these issues.

Contact us on 1800 264 448.

Is smoking permitted on site?

Yes, there are three designated smoking areas on site. Smoking is prohibited outside of these areas.

How do I apply for a job with NightQuarter?

We are always on the lookout for great staff to join the team! We have positions available for bar, retail and market staff. To apply, send your resume to hello@nightquarter.com.au

Can I get a refund on event tickets?

No. There are no refunds on tickets. Incorrect purchases DO NOT qualify for a refund. When special circumstances apply, please contact us on hello@nightquarter.com.au to discuss.